This is an exciting opportunity to join a successful company in a varied role where you will be working as part of a small team and be provided with full training.
This is a new position which has been created to support the company's continued growth moving into 2019. This is a full time role, Monday to Friday, 7.5 hours per day between 8.00am and 6.00pm
Core Activities, Duties and Key Tasks
- Management of cases to include; loading new cases, case reviews, requesting reports, booking appointments, releasing advice letters and closing cases
- Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter
- Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving these
- Escalating complex cases or those that are progressing slowly to relevant colleagues
- Act in accordance with the company's core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours. Valuing colleagues, customers and business partners, and taking responsibility for their actions
- Act within the boundaries set out by the company's policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics, and best practice
- Good verbal and written communication skills
- Initiative and a proactive approach
- Willing to take an active role in own development
- Experience in a customer service or case management role
- Good IT skills to include the use of database systems, Outlook, Word, and Excel
We endeavour to reply to all applications. However if you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by The Sammons Group.
The Sammons Group is an Employment Business and Employment Agency as defined by the EAA Regulations 2003, and we abide by the Code of Practice of our industry body (the Recruitment & Employment Confederation - REC).
We are committed to supporting and promoting diversity in the workplace, and welcome applications from candidates regardless of age, belief, disability, ethnic origin/nationality, gender/gender reassignment, marital/civil partnership status, pregnancy/maternity, or sexual orientation - we recruit on the basis of talent. If you require reasonable adjustments in the recruitment process, please let us know.
We regret that as a recruitment consultancy we are unable to seek visas for applicants not holding current entitlement to work in the UK.