Overall purpose of the role: Ensure the provision of quality services to the general public within the Information & Guidance team.

The following are the main duties of the Assistant Technical Specialist role:

1. Provide accurate pension and retirement information and guidance to members of the public through our different communication tools, but with a particular focus on telephone and web services and the provision of the telephony based Pensions Wise service;

2. Respond proactively to customer demand, working to agreed service delivery standards;

3. Provide timely and accurate follow up information that adds value to the services provided and is clear and easy to understand;

4. Contribute towards shared technical know-how in the office.

In addition, you may be required to process written enquiries to specified standards, assisting in drafting technical material for publication, carry out ad hoc projects to improve the service we provide, attend meetings and workshops etc, within the scope of the role.

PERSON SPECIFICATION

Experience, Knowledge and Qualifications:

1. Good foundation knowledge of pensions law and practice across a broad range of pension arrangements, occupational, personal and state pension;

2. An understanding and appreciation of wider retirement issues and non-pension assets, including state benefits;

3. Have experience of working directly with customers, dealing with enquiries requiring an immediate response, translating complex ideas and topics in a clear and concise manner;

4. A commitment to on-going personal and professional development; we may require you to undertake training within the scope of the role;

5. APMI or CII qualifications or equivalent in related areas desirable but not essential.

Please quote reference 1370040 . This is just one of the many roles that we are working on, all of which are on our website www.sammonspensions.co.uk . We are committed to supporting and promoting diversity in the workplace. Any salary advertised is for search purposes only. If you have not heard from us within 7 days, you have not been successful on this occasion.