Customer Advisor / Order Processor

Customer Advisor / Order Processor

Job Title: Customer Advisor / Order Processor
Contract Type: Permanent
Location: Hailsham, East Sussex
Salary: £18000 - £19500 per annum + DOE
Reference: T3MB*1375335
Contact Name: Sammons Group
Contact Email:
Job Published: May 14, 2019 15:21

Job Description


This is an exciting opportunity for a Customer Advisor / Order Processor to join a leading online Distribution company based in Hailsham.

The Job

Salary: £18,000 - 19,500 (DOE)

Hours: Monday to Friday, 7:00am - 4.30pm with every 3rd Saturday of the month 9:00am - 1:00pm with a half day off in the week.

Core Activities, Duties and Key Tasks

  • Providing excellent customer service over the telephone and online to customers and clients
  • Processing, printing, updating, and creating orders
  • Dealing with queries and complaints through eBay and Amazon
  • Ordering stock from suppliers
  • Updating stock inventory
  • Improving current listings
  • Liaising and negotiating with couriers
  • Using Excel spreadsheets

Person Specification

  • The successful applicant will have a confident telephone manner and a good customer care track record
  • Good attention to detail with the ability to work independently and part of a team
  • A good understanding of MS Office (Word, Excel)
  • This position would suit a 'tech savvy' candidate who also has experience buying and selling through eBay
  • Previous complaints handling experience is desirable
  • A Full UK driving license and access to a vehicle is essential for this position due to the location of the client

We endeavour to reply to all applications. However if you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by The Sammons Group.

The Sammons Group is an Employment Business and Employment Agency as defined by the EAA Regulations 2003, and we abide by the Code of Practice of our industry body (the Recruitment & Employment Confederation - REC).

We are committed to supporting and promoting diversity in the workplace, and welcome applications from candidates regardless of age, belief, disability, ethnic origin/nationality, gender/gender reassignment, marital/civil partnership status, pregnancy/maternity, or sexual orientation - we recruit on the basis of talent. If you require reasonable adjustments in the recruitment process, please let us know.

We regret that as a recruitment consultancy we are unable to seek visas for applicants not holding current entitlement to work in the UK.