Customer Service Advisor

Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Romford, Essex
Salary: £14000 - £19000 per annum
Start Date: ASAP
Reference: 1373236
Contact Name: Sammons Group
Contact Email:
Job Published: July 05, 2017 11:22

Job Description

We are currently recruiting Customer Service advisors for an established Insurance company based in Romford town Centre.

You will be;

  • Responsible for the efficient handling of customer enquiries and for the delivery of accurate and informative mid-term insurance quotations and amendments to existing customers policies.
  • To maintain a high level of motivation and strive to, and achieve monthly departmental targets.
  • To offer a high standard of customer care to existing customers over the telephone and within the office, and ensure that each enquiry is dealt with in a comprehensive, complete and professional manner.
  • To liaise with insurers regarding underwriting terms and requirements, to perform appropriate administrative procedures in accordance with company guidelines and produce accurate and professional correspondence including letters, emails and memos for customers and underwriters.
  • To generate and send out certificates and continuation cover note's as required.
  • To interpret and implement all cross-sell opportunities, and promote awareness of the range of products and services that the Company offer.


Focus on customer care and excellent communication skills are essential

Excellent telephone manner and call handling techniques are required

Attention to detail and ability to communicate and correspond professionally with all customers

Ability to perform efficiently and effectively working under pressure in a call centre environment

Ability to work and participate as part of a team in order to meet personal and team service targets

We endeavour to reply to all applications. However if you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by The Sammons Group.

The Sammons Group is an Employment Business and Employment Agency as defined by the EAA Regulations 2003, and we abide by the Code of Practice of our industry body (the Recruitment & Employment Confederation - REC).

We are committed to supporting and promoting diversity in the workplace, and welcome applications from candidates regardless of age, belief, disability, ethnic origin/nationality, gender/gender reassignment, marital/civil partnership status, pregnancy/maternity, or sexual orientation - we recruit on the basis of talent. If you require reasonable adjustments in the recruitment process, please let us know.

We regret that as a recruitment consultancy we are unable to seek visas for applicants not holding current entitlement to work in the UK.

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