Within this role you will be assist in delivering the development, implementation and ongoing maintenance of a QA framework and programmes of internal audits.

Be involved in root cause analysis on complaints, E&Os, providing trend analysis and working with the business to build effective solutions.

Oversee national initiatives and continuous improvement activities and assist with the build of a competency framework

For this role you will need proven complaints management experience, strong understanding of DB, DC pensions and ideally exposure to service improvement initiatives.

Please quote reference 137360. This is just one of the many roles that we are working on, all of which are on our website www.sammonspensions.co.uk . We are committed to supporting and promoting diversity in the workplace. Any salary advertised is for search purposes only. If you have not heard from us within 7 days, you have not been successful on this occasion.