Rare opportunity for a pension professional with a Quality Assurance role, deliver excellence within this niche pensions provider.
Within this role you will evaluate and ensure quality delivery of the Service Delivery teams. Striving for continuous improvement, assess and make recommendations to improve the quality of the framework.
Oversee service quality, maintain and improve training platforms and work with Senior level individuals to improve key metrics. Review current service plan and ensure SLA's are in line
For this role you will need a good understanding of pensions administration and a wider knowledge of contact centre operations. Strong organisational and administrative skills and be Qualified or Part Qualified within a relevant industry qualification such as C Rare opportunity for a pensions professional with a Quality Assurance role, deliver excellence within this niche pensions provider. IMA / PMI / CPC / APE / DPC / PRINCE2
Please quote reference 1372564 . This is just one of the many roles that we are working on, all of which are on our website www.sammonspensions.co.uk . We are committed to supporting and promoting diversity in the workplace. Any salary advertised is for search purposes only. If you have not heard from us within 7 days, you have not been successful