Service Desk Manager

Service Desk Manager

Job Title: Service Desk Manager
Contract Type: Permanent
Location: Eastbourne, East Sussex
Salary: £32000 - £35000 per annum
Reference: T3MB*1376208
Contact Name: Sammons Group
Contact Email:
Job Published: July 09, 2020 16:38

Job Description


This is a rare opportunity for an experienced Service Desk Manager to join an established IT Services company based in Eastbourne.

Although the role is office based, a full clean driving license will be required as there may instances where client visits are required.

The Job

The Service Desk Manager is responsible for the daily operation of the Service Desk team consisting of 1st, 2nd and 3rd Line Technical Consultants. The position involves managing the Technicians' workloads, scheduling the technical calendar, driving efficiencies and managing the tickets based on urgency and technically availability. Conducting one-to-one reviews and helping individuals meet their KPIs is a core aspect of this role.

As well as a strong grounding in service delivery management, this role also requires a solid technical understanding of IT infrastructure including technologies such as Windows Server Management, Active Directory and Group Policy, Exchange/Office 365, TCP/IP, DNS/DHCP, Server Virtualisation, Networking and Routing.

Technical Experience Required

  • Windows Server Management
  • Active Directory and Group Policy
  • Exchange/Office 365
  • Server Virtualisation
  • Networking and Routing

Desirable knowledge and experience:

  • Citrix - XenApp and/or XenDesktop
  • IP Telephony
  • Veeam

Successful Candidate Profile:

  • A willingness to learn and co-operate as part of a team
  • Confidence working in a busy environment
  • An excellent telephone manner, along with friendly customer service skills
  • Attention to detail
  • A proactive, logical approach to problem solving coupled with common sense
  • Good communication, literacy and organisational skills

We endeavour to reply to all applications. However if you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by The Sammons Group.

The Sammons Group is an Employment Business and Employment Agency as defined by the EAA Regulations 2003, and we abide by the Code of Practice of our industry body (the Recruitment & Employment Confederation - REC).

We are committed to supporting and promoting diversity in the workplace, and welcome applications from candidates regardless of age, belief, disability, ethnic origin/nationality, gender/gender reassignment, marital/civil partnership status, pregnancy/maternity, or sexual orientation - we recruit on the basis of talent. If you require reasonable adjustments in the recruitment process, please let us know.

We regret that as a recruitment consultancy we are unable to seek visas for applicants not holding current entitlement to work in the UK.

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