Technical Assistant

Technical Assistant

Job Title: Technical Assistant
Contract Type: Permanent
Location: Hastings, East Sussex
Salary: £18000 - £20000 per annum
Reference: T2KL/1375853/5
Contact Name: Sammons Group
Contact Email:
Job Published: January 13, 2020 10:46

Job Description

Monday to Friday 9am - 5.30pm

Full time Technical Assistant to join an award-winning Internet Service Provider supplying connectivity to businesses across the UK.

Who are we looking for?

We're looking for someone who has bags of energy and loves being part of a team in a fast-paced busy environment. You'll be comfortable following our processes but also thrive on the challenge of solving a problem when a more complex requirement needs some creative thinking.

You'll have patience and exceptional customer service skills so it's possible that you're currently working in a customer facing role, perhaps in retail, food or leisure. Maybe you've dreamed of working in a company like this , with great future career opportunities, but thought it was too much of a step up.

You can also instinctively use computers and specifically Microsoft products such as Word and Outlook so you'll also have excellent spelling, grammar and numeracy.

Main Duties:

You'll become a key part of the customer facing team. You'll be processing new orders, engaging with suppliers and keeping the customer and internal teams updated. You'll be comfortable getting things done over the telephone and via email. The role will also include other activities away from your desk such as following processes to pre-configure equipment along with packaging and dispatch. But above all you'll be using your enthusiasm and dedication in doing everything possible to ensure your customer gets their service delivered to their deadline and right first time.


  • GCSE level Maths and English

General skills require:

  • Excellent written and oral communications
  • Exceptional attention to detail and accuracy
  • Solid demonstrable working knowledge of Microsoft Office
  • Excellent customer service
  • Must be a team player
  • Highly organised

If you feel that this role doesn't match your skills and expertise, please visit our website for a variety of Permanent, Temporary and Contract vacancies.

We endeavour to reply to all applications. However if you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by The Sammons Group.

The Sammons Group is an Employment Business and Employment Agency as defined by the EAA Regulations 2003, and we abide by the Code of Practice of our industry body (the Recruitment & Employment Confederation - REC).

We are committed to supporting and promoting diversity in the workplace, and welcome applications from candidates regardless of age, belief, disability, ethnic origin/nationality, gender/gender reassignment, marital/civil partnership status, pregnancy/maternity, or sexual orientation - we recruit on the basis of talent. If you require reasonable adjustments in the recruitment process, please let us know.

We regret that as a recruitment consultancy we are unable to seek visas for applicants not holding current entitlement to work in the UK.

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