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Telesales and Customer Service Advisor

Telesales and Customer Service Advisor

Job Title: Telesales and Customer Service Advisor
Contract Type: Permanent
Location: Pevensey, East Sussex
Industry:
Salary: Up to £15106 per annum
Reference: T3RW*1375287
Contact Name: Sammons Group
Contact Email: eastbourne@sammons.co.uk
Job Published: May 21, 2019 15:11

Job Description

Introduction

This is an exciting opportunity for a telesales and customer service advisor to join a local company on a 1 year fixed term contract (maternity leave cover)

Core Activities, Duties and Key Tasks

  • Answering and make telephone calls in a polite and efficient manor
  • Correctly input orders and data onto the computer program/databases
  • Send out mail (including brochures, letters, leaflets etc.)
  • Make outbound calls to lapsed customers , existing customers and prospect customers
  • Taking orders dealing with questions and queries efficiently and professionally
  • Handle and resolve customers queries, complaints and feedback in an efficient manor to maintain a high level of customer service

Person Specification

  • Good communication skills
  • Work well under own initiative
  • Also work well as part of a team
  • Promote business core values
  • Delivers excellent customer experience

Education and qualifications

  • Experience in a similar office role for at least a year

Salary

£15,106.00

Hours of work

Monday to Friday 9am-5pm

We endeavour to reply to all applications. However if you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by The Sammons Group.

The Sammons Group is an Employment Business and Employment Agency as defined by the EAA Regulations 2003, and we abide by the Code of Practice of our industry body (the Recruitment & Employment Confederation - REC).

We are committed to supporting and promoting diversity in the workplace, and welcome applications from candidates regardless of age, belief, disability, ethnic origin/nationality, gender/gender reassignment, marital/civil partnership status, pregnancy/maternity, or sexual orientation - we recruit on the basis of talent. If you require reasonable adjustments in the recruitment process, please let us know.

We regret that as a recruitment consultancy we are unable to seek visas for applicants not holding current entitlement to work in the UK.

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